Doctor Care Anywhere and a major medical insurance provider collaborate to provide digital healthcare to corporate clients at home, work or abroad.

Challenge

Provide a fully secure, high-quality, reliable platform to connect patients and doctors from any device, anywhere in the world.

Solution

“Ajenta have worked with us to deliver a high quality video service that integrates with our customised applications”

Results

“The team at Ajenta worked swiftly to respond to our immediate needs and ensured we were happy at every step of the way.”

The Client

Doctor Care Anywhere is a virtual GP service that provides access to highly qualified, GMC and RGCP registered UK GPs via a high-quality video on your browser, tablet or mobile app (iOS and Android). Doctor Care Anywhere makes it easy and simple for patients to book a same day appointment receive high quality medical advice no matter where you are in the world.

Doctor Care Anywhere and a major UK private medical insurance provider have collaborated to provide digital healthcare services to corporate clients rolling out a seven-day online GP consultation service to patients ensuring they can access their GP at home, work or abroad.

The Challenge

Doctor Care Anywhere needed an easy to use application that would enable access from any browser or mobile device. As they are a healthcare provider, it is hugely important to ensure that video quality is not compromised. Having tested various other vendors and video technology, the quality did not meet expectations.

The solution also needed to allow for full customisation of the user experience and needed to integrate with their back-end scheduling system. The video cloud platform had to be highly resilient with 100% uptime availability and needed to be extremely secure, conforming to HIPAA compliance and to the UK Data Protection Act 1998 (DPA).

“Doctor Care Anywhere have developed a very exciting application, we’re proud to be a part of it” John Wilson, CEO Ajenta

The Solution

Quality and Security

Doctor Care Anywhere worked with Ajenta’s development team to create a secure, high quality global video service for online GP consultations providing same-day appointments anywhere on any device.

As with any application for use in the healthcare sector, Ajenta ensured the service was of the highest quality and HIPAA and DPA compliant. This meant there had to be a constant focus on security across the platform from day one.

Customisation

Ajenta supported Doctor Care Anywhere in the customisation of their front-end and back-end applications using the Vidyo suite of APIs and Ajenta’s global PaaS cloud.

Using a mixture of WebRTC, Web-Plugins and Mobile apps across all major operating systems, Doctor Care Anywhere can now boast a fully accessible platform. Ajenta’s cloud platform allows secure access globally from thousands of patients on a daily basis.

VidyoWorks

The VidyoReplay on Ajenta’s cloud enables thousands of hours of recording every week stored on a highly secure repository on Doctor Care Anywhere private servers.

The VidyoGateway provides full interoperability with legacy systems and the solution utilises the next generation of WebRTC ‘VP9’ as well as H.264 Scalable Video Coding. Near zero latency is achieved by ‘Adaptive Video Layering’ enabling super-fast delivery of HD video communication.

Technical

A high quality global service for online GP consultations providing same-day appointments anywhere on any device.

Support

Using a mixture of WebRTC, Web-Plugins and Mobile apps across all major OS, Doctor Care Anywhere can now boast a fully accessible platform

Expansion

“We plan to use the service for telehealth on other services such as mental health and nutrition.”

Ajenta have worked swiftly to respond to our immediate needs and ensured we we’re happy every step of the way”  Robin Barclay, COO at Doctor Care Anywhere 

What were your main priorities when sourcing a solution?

We recognise that our patients need an easy to use and intuitive application, taking into consideration that patients are likely to be ill when they use our service. This also meant that easy access from any browser or mobile device was essential. Medical consultations provided by our doctors could not be hampered by video technology. We tested various vendors and video technology and the quality did not meet expectations. The quality of the vidyo solution we went with was significantly better quality and offered more flexibility to work with our own back end system.

From specification to deployment how has Ajenta performed on expectations

The team at Ajenta worked swiftly to respond to our immediate needs and ensured we were happy at every step of the way.

Can you outline the main tangible benefits so far from using the solution?

Our patients regularly feedback that the video quality for their consultation is excellent. This, coupled with the fact that or doctors are specially trained in video consultation and that the platform is fully secure is crucial to our business.

What plans do you have to expand the service out to other departments for training, virtual learning and other external communication activities such as events?

We have just begun to use the service for our doctor recruitment interviews and have plans to use it for our doctor inductions and training. We plan to use the service for telehealth on other services such as mental health and nutrition.

Summary:

  • High quality video and audio powered by VidyoWorks.
  • Secure access globally for hundreds of thousands of patients from any device
  • Compatible with 3G and 4G mobile connections
  • Ongoing support, training and adoption services
  • Cost effective future expansion scalability built in